Imagine when
You are a key member of our business technology team, supporting, troubleshooting, and maintaining our technology and networks to help our business continue to grow and become more efficient.
You are a vital member of our growth-minded, industry leading, innovative, brand-driven, global employee- owned company. You are challenged to grow, expected to challenge others, and are part of something much bigger than yourself. You leave an indelible legacy mark on our company and our industry through the people your life impacted. And all the while, and most importantly, growing as a person.
About us
We are an employee-owned company and a proud part of the American building materials industry for nearly 60 years. We have a storied history of innovation, which many say is in our DNA. We agree. From product to brand, to sourcing to customer-centric solutions, we constantly ask the “what, why and how” questions that many are afraid to ask.
Our core brands of CAMO, PRO-FIT, and STINGER are the “asked for brands” in their respective segments, and can be found at the finest names in the LBM, Roofing, Home Center, Distribution and STAFDA channels of the building industry and more recently, through our E-Commerce presence.
Our brand users are the hardworking folks who build things with their hands, and just like us, are business owners. They build our homes, our decks, install our roofs and depend on our brands to support them in delivering a job well done.
Our company's reason for existing
Whether supporting our customers, suppliers, employee-owners and their families or the communities in which we live and work, our purpose is simple; inspire whoever we engage with to help them become better. Better people, families, businesses, and ultimately leave better the communities in which we live in. We get this is a moonshot reason for existing. Yet it is one we are committed to.
Our culture is characterized as
- Servant focused.
- Founded on Four Cornerstones, 8 character traits and a simple operating philosophy of Serve • Better • Value • Fun.
- High standard, embraced by a dedicated team of employee-owners who enjoy the fruits of hard work while having a “bit of fun” along the way.
- Growth-minded, driving the intentional investments in developing our people, our customers and our communities.
- Innovative.
Your assignment
As a Systems Support Specialist, you will play a crucial part in managing and maintaining our computer systems, networks, servers, and cybersecurity. This collaborative position offers an exciting opportunity to leverage the expertise of our internal team and Managed Service Provider (MSP) partners while providing exceptional technical support and solutions to our employee-owners.
- Support the team in providing technical support and training to our teams, addressing their IT-related inquiries and issues promptly and professionally.
- Manage user accounts, permissions, and access controls across various environments to ensure system integrity and data confidentiality.
- Administer computer deployment and upgrades, while maintaining printers, scanners, and WIFI devices.
- Coordinate with our MSP partner the installation, configuration, documentation, and maintenance of operating systems, servers, and software applications.
- Review system backup procedure and assist in implementing effective disaster recovery plans to ensure data integrity and business continuity for our clients.
- Contribute to the implementation and enforcement of security policies, procedures, and best practices to protect systems and data from unauthorized access and cyber threats.
- Ensure accurate and up-to-date documentation of system configurations, processes, and procedures to support effective knowledge sharing and streamlined operations.
Requirements include:
- Align with our purpose, 8 character traits, and cornerstones.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Proven experience in computer support, help desk, or a similar role.
- Previous work with Managed Service Providers preferred.
- Strong knowledge of Windows and Mac administration, including installation, configuration, and troubleshooting.
- Experience with Google administration, Adobe administration, and Office 365.
- Understanding of cybersecurity principles and best practices.
- Knowledge of VOIP systems and other peripheral devices is preferred.
- Experience with network administration, including TCP/IP, DNS, DHCP, VPN, and firewall configurations is preferred.
- Demonstrated experience and capability in regard to proactive process and results improvement.
- Excellent problem-solving and decision-making abilities.
- Extraordinary attention to detail, while still working under deadlines.
- High level of passion, collaboration, and dedication to your area of expertise.
- Effective communication skills to collaborate effectively with clients, MSP partners, team members, and end-users.
- Strong organizational and self-directing skills.
So, if this is an assignment, culture, and industry you desire to explore further, contact us. Your new adventure awaits.
